In short: bulk and ready-made lists come with a free sample before you pay. Any email that hard-bounces within 30 days is replaced free, on every order. If we don’t deliver what we quoted, you get your money back.
1. Samples and curated pulls
Every bulk list and ready-made list starts with a free sample of 10–25 records drawn from your brief. Please review it carefully. It is the best way to confirm the data matches your needs before any money changes hands. If the sample isn’t right, tell us: we will refine the brief, or you can walk away at no cost.
Curated pulls are researched by hand for the companies or people you name, so they come without a sample. Instead, your quote lists exactly which targets we can verify, and you pay only for those. The bounce guarantee below applies to curated pulls in full.
2. Our bounce replacement guarantee
- If an email address in your delivered data hard-bounces within 30 days of delivery, we replace it with a verified contact that matches your brief.
- To claim, email the bounce report from your email platform — showing the address, the date sent and the hard-bounce code — to connect@contactify.llc with your order reference.
- We deliver replacements within 5 business days. If suitable replacements aren’t available, we issue a credit for future orders instead.
What the guarantee does not cover
- soft bounces, such as full mailboxes, temporary server errors or out-of-office replies;
- messages blocked or filtered because of your sending domain, content or reputation;
- records you have edited, or bounces reported more than 30 days after delivery; and
- phone numbers that ring unanswered or reach a switchboard (see below for disconnected numbers).
3. Phone numbers
If a direct or mobile number in your data is disconnected or unassigned within 30 days of delivery, report it with your order reference and we will replace the record wherever a verified alternative is available.
4. When we issue refunds
- Non-delivery — we cannot deliver a paid order within 7 days of the promised date.
- Wrong specification — the delivered data materially fails to match the agreed quote (for example, the wrong industry or country), and we cannot correct it within 7 days of your report.
- Duplicate payment — you are charged twice for the same order.
Because data is a digital product that cannot be returned once delivered, delivered orders are otherwise not refundable. Inaccurate records are handled through the replacement guarantee above.
5. Cancellations
You may cancel an order at any time before delivery and receive a full refund, less any bank or payment fees already incurred.
6. How refunds are paid
Approved refunds are paid to the original payment method within 7–10 business days of approval. International transfers can take longer, depending on your bank.
Cryptocurrency payments are refunded in the same asset, for the US-dollar value stated in your payment instructions, to a wallet address you confirm in writing. Network fees for the refund are deducted from the amount sent. Payments made through a payment app or one of our partner firms are refunded through the same route where possible.
7. Delivery policy
- All orders are delivered digitally, by email or secure download link. Nothing is shipped physically.
- Bulk lists from our existing inventory are delivered within 48 hours of payment, and ready-made lists within 24 hours. Curated pulls take 2–5 business days after payment. Large, multi-country programmes are delivered in batches over 1–2 weeks.
- Your delivery time is confirmed in your quote. If a delay becomes likely, we will tell you before the due date.
8. How to make a claim
Email connect@contactify.llc with your order reference, a short description of the issue and any supporting files. We acknowledge every claim within one business day.
DesiCode InfoSolutions LLP
Mumbai, Maharashtra, India